Showing posts with label social media. Show all posts
Showing posts with label social media. Show all posts

Reruns: April Posts Worth Revisiting

I'll note that since April is the month people try to complete 30 Days of Biking, I've written a lot of posts in this particular month—in 2014 I committed to a format of 30 rides, 30 words, 30 pictures. I've included examples from 2019 as well as 2014 that wrap up the month and link to all the posts that month; regular blogging to hold myself accountable keeps me on track. Many of them are specific to a time and place so they're not quite as evergreen as the ones I'm sharing here.

Digital Housework

"No matter how many times you save the world, it always manages to get back in jeopardy again. Sometimes I just want it to stay saved, y'know, for a little bit. I fee like the maid: 'I just cleaned up this mess! Can we keep it clean for ten minutes? Please?' " - Mr. Incredible starting at 0:55 in this clip from The Incredibles

I can't keep entropy at bay. The tendency toward randomness and disorder keeps creeping back in. Today I'm dealing with the equivalent of that mountain of laundry that needs to be done. Or more aptly, the garage you need to clean that holds all the boxes you've moved from place to place without ever opening and sorting them. Today, I'm cleaning up digital files.

In How to Do Nothing Jenny O'Dell wrote about the attention economy's logic "that 'disruption' is more productive than the work of maintenance--of keeping ourselves and others alive and well." She wasn't referring to digital maintenance--if I really do what she calls for I'd have a lot less to maintain--but her point still applies.

It's so much more exciting to start something new than to clean up something old, right? To heck with Marie Kondo; in a consumer economy the thrill of buying a new set of shelves far outweighs the tedium of sorting the things we'll set on them and making a run to donate the items we no longer need or want, let alone dusting those shelves in a couple of weeks after they're no longer new and exciting. In the digital context it's more fun to take today's pictures than to review yesterday's pictures, delete the ones we don't want, and organize them in some useful way.

I appreciate and am inspired by O'Dell's deep thinking about the ways in which we have given away our ability to pay attention, to concentrate, to notice what really matters. We are creating enormous economic value for nothing, doing unpaid digital labor that Facebook or Twitter or Google Ad Services monetizes and sells to shareholders. If we are to extract any true value for ourselves, we're going to have to give some thought to maintenance, not just creation.

I have the digital footprint (and attention span) of an early adopter of some, but not all, of the many shiny-object services of the digital age. I've been on Twitter for over a decade, Facebook about that long. I got interviewed as an early user of LinkedIn in my former hometown because I had so many connections before others were using it regularly. I let a TV station follow me around when I was checking in on Foursquare when that was still a thing. I have an Instagram account I never post to and no doubt dozens of dusty spaces on the web with my name on them created for some forgotten reason. When I changed jobs I had to do at least 59 things to deal with my online presence.

There's no way I can track down and delete all these things I'm not maintaining. I do wonder at times about the amount of server space being held for neglected accounts. How long do you suppose my old "burner" email accounts will be available?

I'm not even going to try to find and delete everything I don't use. I'm going to start by cleaning up what I do use. I'll try to define some rules for what I do and don't save that may make maintenance easier going forward.

Take Dropbox, for example. Handy utility. I have that and Google Drive and wherever the images go that are all automatically saved by my cellular service. How much cloud storage does one person need? Not as much as I have access to. Yet I managed to fill the free Dropbox space and start paying for more a few years ago when I was taking lots of pictures in my work as executive director of Washington Bikes. Every bike ride, ribbon-cutting, Bike to Work Day Energizer Station got captured with multiple images.

And they're all still sitting there.

I keep meaning to go in and clean up. Every time I start, I get a few images deleted, then get side-tracked into thinking about whether I want to save some, renaming a few so they have a more meaningful filename than the date they were taken, opening several to determine which one is the best in a series (and I'm no photographer so none of these are very good to begin with), thinking about whether someday I may want to be able to illustrate this particular historic moment for some reason and no one else has any pictures of this, and and and.... You can understand why my Dropbox is so full it will no longer sync across devices and they want me to pay more to get more storage space.

No. It's maintenance time. By which I primarily mean, be bold and hit DELETE, at least on some of those folders.

Like housework in the real world AFK (Away From Keyboard), this may not stay done. The dust bunnies will creep back in. I'll lose track of my good intentions about not saving everything as files when I could simply bookmark a report I want to refer to.

(Oh no, my bookmarks--those need organizing and clean-up too. Or maybe not. My maintenance energy only extends so far and I need to prioritize. Focus, Chamberlain, focus.)

A while back thanks to Twitter, which I do find valuable as a place to give and receive information from people who are still better value filters than a Google search, I encountered The Maintainers, "a global research network interested in the concepts of maintenance, infrastructure, repair, and the myriad forms of labor and expertise that sustain our human-built world."

Working in transportation as I do, I know our maintenance backlog is enormous and still growing. The belief that something new is more important than taking care of what we have is evident there as in other sectors of public policy and our economic structures. Lack of maintenance carries a hidden cost to all of us, from repairs to personal vehicles shaken by rough roads and potholes to the broken elbow I received crashing on a trail thanks to a broken surface I tried to avoid on my bike.

One of the costs of failure to maintain my digital space is direct: I'll be charged another year's storage on Dropbox if I don't get my usage down. Another is indirect; if I try to find something in those files I'm digging through all the clutter, just like going through boxes in my garage in search of a specific item time after time.

Maintenance protects, sustains and adds real value in the real world. We need more of it. It may not be shiny, but it's essential.

And here I sit, writing a shiny new blog post instead of digging into those dusty old cloud files.



A Little Love Note to Twitter

I know, I know, Twitter can be a poisonous realm filled with evil trolls.

But it brings me good things in a celebration of serendipity and the spread of good ideas that I don't find elsewhere.

Some examples that inspired this post:

I follow Andrea Learned (@andrealearned) and have for years. I found her when I lived in Spokane, worked in communications, and was building my women's bike blogs list, among other things. We had biking and communications in common. I followed her.

Then I moved to a job in Seattle (for which, by the way, Twitter provided some of my brand-building and influencer identity). I met Andrea in person, we became friends who occasionally get together for bike rides and coffee, and I realized just how much of a leader she was in bridging the worlds of sustainability, bicycling, social impact, green business, and online influence.

So I follow her, retweet her, and look at who she recommends and amplifies. This recently gave me a "you are there" series of tweets as Andrea participated in a climate-action bike ride at the Global Climate Action Summit in San Francisco.

Andrea shared a story recently that taught me how few influencers/changed opinions it takes to turn the tide on something you care about by sharing a link to this Fast Company piece: The magic number of people needed to create social change. The magic number? 25 percent--just one in four.

The whole notion of hashtags as a way to link people with common interests illustrates how Twitter can bring strangers together around a shared idea. A few examples from my interests, and there are many:
  • When I look at the spread of concepts like #CrashNotAccident, with people calling out media coverage that doesn't follow the AP stylebook and makes it sound as if a driver hitting someone was somehow inevitable or unavoidable, I know it's worth engaging to keep up the drumbeat.
  • More recently #DriverNotCar has emerged--an especially important distinction as we begin to have self-driving cars tested on public roads. The next time you read an article about someone injured or killed while walking or bicycling, look at whether the reporter actually says the driver did it or whether all the actions are attributed to the vehicle.
  • Andrea started the use of #bikes4climate to highlight the value of bicycling as carbon-free transportation. 
  • Every Thursday night from 6-7pm Pacific time #bikeschool takes place: A "guest prof" asks bikey questions, people chime in with answers. I regularly serve as guest prof and it builds such community that when a #bikeschool regular came to Seattle on a visit, several of us got together for beer and met in real life for the first time.

Another phenomenon I can attribute directly to Twitter activity: The number of people I meet at conferences with whom I can forge a strong and immediate connection. When I introduce myself if the response in a tone of recognition is, "You're Barb Chamberlain?!" I know to answer with, "You must be on Twitter." The answer is always yes.

Why? Because I live-tweet conferences, briefings, any setting in which I'm able to use Twitter to disseminate information relevant to my work and my passions. I type like the wind and I'm good at picking out sound bites--or what we used to refer to as sound bites before they became tweetable comments. A few examples from September 2018, which was a somewhat over-conferenced month for me but one full of great learning and connecting:
#BikeShareConference2018
#WalkBikePlaces (which was attended by more good live-tweeters than many I go to)
#aashtoAM

If you've been avoiding Twitter because you know it's abused by bots and ranters, you don't have to let them scare you away. It can be a space in which to connect, share and learn. And there's always the function that lets you mute certain keywords for a much more...civilized experience.

Wondering where to start? I've compiled some lists around various interests, particularly active transportation and equity. Andrea has a big batch of lists focused around sustainability, climate change and corporate social responsibility. You can follow a list or just look at it to pick out a few people you find interesting. You can always unfollow later if you change your mind. It's not like Facebook, where people (should) only let you connect if they know you in real life and then get their feelings hurt if you unfriend because you're not all that interested in pictures of their grandchildren.

At its best, Twitter lets you learn from and connect with total strangers. If this post encourages you to give it a try--or to come back to an account you started years ago but haven't been active on--give me a shout at @barbchamberlain to let me know. Then we won't be strangers.

Related Reading

Changing Again:

“Everything changes and nothing stands still.”

Heraclitus summed it up nicely, don’t you think? (You remember him--the Greek philosopher who said, "You can never step in the same river twice."

Three and a half years ago I made a big leap. From Spokane to Seattle, from the security of work as a public employee to the responsibility of leading a nonprofit, from a city where it felt as if my network gave me one and a half degrees of separation from everyone in town to a major metropolitan area known for its “freeze” reception.

And it all worked out just fine.

The move: First to a borrowed condo in the heart of downtown, situated right on the duck boat tour route and they play the same song at the same point Every. Single. Time. But we could walk to Pike Place Market, bike along Elliott Bay Trail through the Myrtle Edwards Sculpture Park, and find good coffee on every corner. (It’s Seattle, after all.)

Next, north to a Lake City rental on a little side street near a park. Walking distance to great falafel and sushi, express bus service or an hour’s bike ride to downtown. Nothing special but a really functional layout when it was just the two of us. When we had all four of our adult-sized children with us and one bathroom, not so much.

This summer we bought a house in an untrendy neighborhood near White Center. “Untrendy” can be translated as  “within our price range in a crazed red-hot real estate market.” Great house, great layout, great yard, and three whole bathrooms. (You can come home now, kids.) I shortened my bike ride to work, with the bonus that 6 of the 8 miles are on either a separated path or a bike lane with sidewalk option. We still have access to restaurants with cuisines from around the world, we’re only two miles from my older brother and his wife, and we have easy access to the highway connections and airport I need for work travel.

The job—big change again. When I came to the Bicycle Alliance of Washington as executive director we had a great track record that was relatively unknown beyond the circle of people who watch bike advocacy closely.

We’d led work in Olympia for nearly 3 decades, producing a dozen laws for safety, education, and enforcement. Our communication work hadn’t kept up with our policy work, and I set out to change that.

We stepped up our social media game big time. Today we have over four times as many Facebook followers and nearly 10 times as many Twitter followers, with high engagement on both fronts. We increased our blog content production, giving us more to share on social media, and saw the results in our site traffic. And we rebranded to become Washington Bikes, an action-oriented and easily remembered name that lends itself to all kinds of programs within our mission. As we liked to tell people, "When our work succeeds, Washington Bikes."

The effort to build a large and engaged following paid off time and again as we worked for even more policy wins. Each year we achieved a new high in state funding for biking and walking. We passed policy bills. We expanded the base of support for bike investments by positioning bike travel and tourism as economic development assets, particularly for small towns and rural regions that need it most.

When it came time for the state to put together a transportation revenue package, we had enough legislative support in both houses and on both sides of the aisle to see bike/walk investments actually increase during the final negotiations, to end at around half a billion over the next 16 years--the biggest investment in state history. That’s Billion with a B. That revenue package then faced the threat of executive action that would strip our dollars. We led a bold campaign with the help of the allies we’d been partnering with to shape and spread our message framing, and we won.

Alongside this effort we were engaged in exciting conversations about the possibility of merging with Cascade Bicycle Club. They focus on the most populous region of the state with a larger staff than ours, making them a significant partner in many ways. Their executive director Elizabeth Kiker, who came to Seattle the year after I did, became a friend and colleague right from the start. 

The discussions over the course of the summer and fall hinged on whether their board and staff understood what it meant to us to be the statewide bike nonprofit—not just in Olympia, but around the state, connecting with, seeding, and supporting local advocacy efforts that lay the foundation for legislative success. We articulated and discussed what matters most in our work and saw how much alignment our missions already had, along with the increased efficiencies we could gain from a merger. 

Ultimately both boards voted in favor of the merger on December 8. The Cascade board embraces the Washington Bikes mission, staff members look forward to learning what it will mean for their work as it evolves, and we’ll be able to do more over the long run for the people who care about better bicycling and safer streets. Together we constitute the nation's largest bike nonprofit.

So on January 1, 2016, I’ll no longer be the executive director of Washington Bikes. The name still exists, and I’ll serve as Chief Strategic Officer for both Washington Bikes and Cascade Bicycle Club. Our stellar statewide policy director, Blake Trask, will become Senior Director of Policy for both entities, aligning advocacy work in the Puget Sound with state work. 

I’ll continue to lead communications, with the exciting new challenge of shaping two brands that need to be complementary and connected and with more staff to support the effort. As the statewide ambassador of the merged organization I'll keep working to strengthen the relationships we have with groups and individuals all around Washington. And in this first critical year of the merged organization I'll be stewarding the history and vision of our organization as we blend our programs with Cascade's and plan together for what the future will look like.

As for the network I had in Spokane, it’s still there. It’s been extended to include friends from Bellingham to Port Angeles to Wenatchee to Vancouver to Tri-Cities to Pullman, and even beyond that, to Texas, California, New York, Georgia, Iowa, Florida, Oregon, Idaho. It doesn’t feel quite the same as seeing the same faces every month at a meeting of Greater Spokane Incorporated or welcoming city, state, and federal officials to an event for WSU Spokane, but it has its own rewards. 

With my change in duties and the larger organizational infrastructure to work with, I’ll finally have time to pursue some of my interests outside work that have been shelved while I focused intensely on extending our presence. That will further enrich my circle of friends and connections. I expect continued opportunities for professional growth at the same time I restore some much-needed balance.

The past three years have held changes and challenges. Beyond those listed here, to list just a few: 

My children have matured to become young adults. Eldest Daughter lives and works in Spokane, Second Daughter lives in New York while she attends college and pursues her musical theater ambitions, and my husband's two teenagers are with us on a schedule constrained by school and other obligations so we're practically empty-nesters much of the time, except when we're not. 

My dad died just a few months after we moved to Seattle; my mom died a year ago just after Mother's Day; my husband’s father died unexpectedly later that summer. 

In May of this year my husband crashed during a race and broke multiple facial bones (with full recovery), I had a heart health scare that turned out to be nothing (but boy, is it ever expensive to figure out "nothing"). 

To quote another wise sage, Roseanna Roseannadanna, "It's always something. If it isn't one thing, it's another."


And now it's time for another thing.

Tab Set: What I'm Reading

When I'm online I make heavy use of the CTRL-Click feature. If you hold the CTRL key when you click on a link, that link opens in its own tab rather than taking you away from the page you're on. This inevitably means that in any given day I spawn a lot of open tabs of articles I mean to get around to reading.

Given my varied interests and the kinds of things my friends and other contacts share in social media, that leaves me with quite the eclectic mix. I share today's tabs in hopes that you'll find something to amuse, stimulate, or inspire in some way.

  • How to Make Your Own Laundry Detergent: I've been meaning to do this for years. In fact, I bought the ingredients in Spokane before we moved--18 months ago. So it's high time and the fact that we're almost out of laundry detergent prompted me to go look this up. Did you know that gallon for gallon, liquid detergent costs more than gasoline? I'm on it.
  • Everyday Rider: Riding Out Your Period: On the Bicycling Magazine blog by my friend Elly Blue.
  • You're Not as Visible On a Bike at Night as You Think, New Study Shows: From BikePortland, a piece I looked up to share with Elly (although she lives there so I imagine she's seen it) for a discussion on Facebook about things she could write about in her column for Bicycling.
  • The Anthropology of Walking: Has me thinking about how my bike-riding patterns might fit into the findings of a study of foragers and reflecting on my reading of Born to Run by Christopher McDougall.
  • This Is Love: A very sweet cartoon strip on overcoming hurts to your heart and loving again, which someone shared on Facebook and I reshared. This illustrates what my Sweet Hubs did for me.
  • Which Musical Should You Star In? I don't take every quiz that crosses my path, but with Second Daughter now a sophomore majoring in musical theater I had to take this one. ("Rent," for the record. Also, if I were a Star Wars character I'd be Yoda, and I scored 87 out of 100 on "Are You a Millennial?")
  • Tsunami House by Designs Northwest Architects Stands Strong in the Face of Tidal Waves: I'd move into this gorgeous Camano Island house in a heartbeat--never mind the tsunamis. Sweet Hubs and I have agreed that we like a bit of the industrial (despite the fact that I've picked older/historic houses for the last two purchased) and want a certain Zen minimalism when we finally settle somewhere other than a rental. Since moving to Seattle we've lived in downtown and in Northeast Seattle and I'd like to check out more neighborhoods before deciding.
  • The Nonprofit Weekly Roundup: Secrets, Emals, and Tips for Better Donor Retention in 2014: I work at a nonprofit. 'Nuff said.
  • The Role of Brand in the Nonprofit Sector: Since we changed our name November 2013 to Washington Bikes (formerly Bicycle Alliance of Washington) I think about this a lot. This piece from the Stanford Social Innovation Review popped up in social media somewhere.
  • Demystifying Scaling, Part I: Another piece from the Stanford Social Innovation Review I'm reading because as a statewide organization with a small staff, Washington Bikes has to be smart in how we scale our work for maximum impact and effectiveness. We'll be adding a new staff position in Spokane soon (geographical scaling) and are exploring some technology innovations that could help us reach more people.
That should represent sufficient randomness. And now, off to ride my bike. The sun is shining and the birds at the feeders look pretty happy.

Social Media Moves: 59 Things to Do in Social Media when You Change Jobs


Once upon a time when you moved from one city to another or one job to another you wrapped newspaper around the breakables, threw things into boxes, filed a forwarding notice with the US Postal Service, and away you went.

No longer!

I’ve been in a transitional zone the past couple of weeks knowing that I was looking at taking a new job and moving to a new city. That led me to do a few things in social media but I didn’t want to signal too much in case things didn’t work out.

I also had to think about how and when I would notify people in various spaces and tie much of that to the timing of a news release so as not to scoop my new organization, while still trying to avoid having people close to me get the news from strangers. This is not nearly as simple as a going-away party and a forwarding notice.

I got the job and have been busily working away on various fronts to transition. It occurred to me that my activities might serve as a checklist for others in similar circumstances. While not everyone will have the news-release timing element the to-do list is the same; you just won’t have to stage things in quite the same way.

The length of this checklist of social media activities for people changing jobs is just a tad daunting. If you're not in all these spaces--you don't tweet, you don't have a blog--the list does get shorter. But the list of spaces you have available in which to establish expertise and build a network to find that next great job is also shorter.

Job Search and Post-Application Activities

All Spaces

  • Assume that everything you’re doing is part of what will be reviewed by your future employer and all your new colleagues. Behave accordingly. Delete past stupidity.

Twitter

  • Follow people (in the city you’ll be moving to, if that's part of the deal) who are connected to the sectors you’ll be working in. I say "sectors" because, for example, I'll be running a nonprofit (one sector) in biking/active transportation (two more sectors). You might be going to work for an online (tech sector) retailer (another sector) of outdoor recreational equipment (another sector).
  • Start a couple of relevant lists to help you organize the new input. Since Twitter caps the number of lists you can have and I had maxed that out I had to make some decisions about what to keep and what to cut or consolidate. You should also think about whether you want to keep those new lists private or make them public, depending on how many savvy stalkers you think you have.
  • To think about: Do you or don’t you follow people who will be involved in the search process? If I were in a general job search I’d definitely follow people in organizations I hoped to work for. You can always look at profiles even if you don’t follow, or add them to a private list.
  • To think about: Do you want to unfollow some accounts to improve your ability to focus on your new direction/location? Maybe those move to a list so you don’t lose track of them completely.

LinkedIn

  • Clean up your profile overall. You don’t have one? Good luck with that job hunt; LinkedIn is a major tool for job seekers and recruiters.
  • This is a good time to get an updated head shot. Don’t be ludicrously different in real life from the photo on your profile; your vanity (self-delusion) will be too evident the minute the interviewer meets you.
  • Make sure you’re connected to everyone who recognizes you in your current role and title before moving on to the new one. For gosh sakes don’t use their generic message when you send the invitation! Personalize each one so people know why you’re connecting. In some instances you may not have talked to the person in quite a while so it’s time to refresh his/her memory. Whenever I meet someone new I put a note in the Outlook contact about when and where we met and something we discussed; I refer to that when I make a LinkedIn request if it’s someone I don’t work with on a regular basis.
  • Ask people you’ll be using as references in the application process if they’d be willing to write public recommendations for you on LinkedIn. Be specific in the request: What skills or knowledge would be most helpful to have featured on your profile when the future employer looks at it? Even if you don’t get this job you may be looking for another, and meanwhile your profile is more complete.
  • While you’re at it, write some recommendations for others. First get in touch and say you’d like to do that; ask what they’d most like to have highlighted. This is good karma and it also shows your ability to evaluate the work of others and that you’re a nice person generally. (If you’re not a nice person, skip all of this advice and just respond to PO box number ads in your local newspaper.)
  • Check LinkedIn contacts against Outlook contacts and download vcards as needed to clean that up before exporting a back-up copy. LinkedIn lets you upload Outlook contacts to check for matches but that doesn’t help clean up Outlook, which is my master go-to list since not everyone is on LinkedIn. When I started doing this I found that quite a few people had changed jobs without telling me (a mistake you won’t make if you use this checklist).
  • Join relevant groups in the new sector and city. Think about whether to put those groups’ badges on your profile—that may be a step that signals too much depending on your situation.
  • Engage in selected conversations in those groups, remembering that all the activity shows on your profile and is thus visible to everyone you’re connected to already, possibly including your boss and colleagues. You want to start becoming a familiar name and face in the new circles without having a foot too far out the door if you don't want people to know you're looking.
  • Check LinkedIn profiles for your potential future colleagues for group ideas. It might be a tad too stalkerish to join every single one they’re in. If you’re serious about this profession or industry you probably already have at least one good group in common.
  • Answer some relevant questions in the Q&A section if you haven’t already been doing that. Warning note: If people vote your answer the best on a question, that topic appears on your profile as part of your expertise. Don’t answer random questions just because you have opinions unless you want that expertise on your profile.

Facebook

  • Do some housekeeping on old posts that shouldn’t be public.
  • Depending on your current situation you either tell everyone you’re looking, you don’t say a word, or somewhere in the middle depending on what kinds of lists you’ve set up there. Just make sure the update isn’t set to “Public” if you don’t want it to be!
  • Become a fan of the business or organization page for your target. Share their links and updates as appropriate—again, thinking about what you signal and whether you want to do that.

Email Accounts

  • Clean up contact lists in Outlook, Gmail, and anywhere else you have an account. When you make the move you’ll be sending a message out to everyone on the list and/or to hand-selected subsets. If you haven’t cleaned up your list in a while now is a good time to do it since you’d be going through it to do that selection anyway. Create groups (Gmail) or categories (Outlook) to batch people based both on where you’ve been and where you’re going.
  • During that step think about your contacts in terms of how you want to notify them when the time comes. If you’ll need to send special messages to specific groups—for example, to all members of a board or committee you’ll be resigning from, as was my situation—do you already have an email group set up for each one? If you don’t you’re probably compiling that by hand every time or using reply-all on the last message from the group. Either way you may want a list that keeps those people grouped for future reference in case you need to tap that circle in your new role.
  • If you're in a position where you are expected to leave your contact list behind for others, clean up any notes you wouldn't want others to see.

Blog

  • Meet your new best friend, “Spellcheck.”
  • Even if you’ve never used an editorial calendar or a plan, use one now. What posts will be visible to someone who comes and looks at the last few before the date you applied? And after?

Other Spaces

  • Same general principles: Tidy up a bit, do something meaningful as your most recent activity, and reinforce the connections you were looking for in that space originally.

You Interviewed and You’re Waiting to Hear

All Spaces

  • More discussion in relevant groups on LinkedIn, tweeting, and blogging, all with the tone and content that are in keeping with the job you’re going for.
  • Keep your references posted on your progress, asking them to continue to keep it confidential.
  • Don't blab on Facebook! You and the organizational have gone on a couple of dates and you don't know whether they're going to pop the question. Don't set yourself up for disappointment or embarrassment. Think of this as the "it's complicated" relationship stage--is that really something you need to share while you're going through it?

You Got the Job!

Congratulations—that’s awesome!

In my situation I had close to two weeks between when I accepted the position and when we’d be putting out a news release. I didn’t want any of my blogging, tweeting, and Facebooking friends to start spreading the word before it was made public by the organization or before I had a chance to tell my coworkers myself, so you know what I did?

Nothing.

As in, I said nothing on Twitter. On Facebook. On my blog. In email.

It killed me.

I told my best friend and swore her to secrecy; she was leaving for three weeks in Europe with only spotty wi-fi access or it might have killed her too.

I told my boss and the HR director, both of whom understood the need not to say anything publicly.

I told my references who had been getting updates from me at each phase of the interview process and thanked them yet again for their support.

I had to wait for the offer to be finalized before I could tell my staff and closest colleagues, asking them not to share the news with others until the date the release was due out.

In preparation for the news release I worked on the following:

Email Draft Copy and List Preparation

  • May as well craft them now. They can all be queued up with a specific date/time for sending if you’re using Outlook. Since Gmail doesn’t have that function I got all the drafts ready with recipients in the BCC field. Think about the tone you’re striking and whether you can do some final good things for the organization you’re leaving as well as the one you’re going to.
  • It goes without saying—but I’ll say it anyway because I just heard of someone breaking this rule—these are not bridge-burning emails. You never know when you’ll be back or who you’ll need to reconnect with in the future. Be professional and courteous. What if your mom read this?
  • If you have all your new contact information lined up, create a new vcard for yourself and attach that to the emails to make it easy for people to update their contact list. Include the information as text, too, for those who can’t import that format.

My list of emails to prep:
  • Colleagues I hadn’t told in person.
  • General list of personal contacts.
  • Separate one for each board and committee I’d be resigning from.
  • Special one for a monthly gathering of friends to invite them to one last bash at my house.
  • Special one for existing contacts in the industry sector I’ll be working in, inviting them to connect with my new organization.
  • General list of all professional contacts.

Blogs


It’s Official!

Email

  • Hit send.
  • Prepare to deal with replies! You’ll be deleting bad contacts, cleaning up others, and responding to good wishes and questions. In my case I sent the email out during a week that had the Fourth of July holiday mid-week so I got a zillion autoresponse emails for people taking the week off. In hindsight I wish I had waited but I was too excited to.
  • If you’re staying at your old job for a while, consider adding a footer to your signature that tells people where you’re going and when your last day in the office is so they can plan around that.

LinkedIn

  • Talk about the new position as a status update with links on your profile. If there's no news release, link to the new organization's site.
  • Post in selected groups as appropriate.
  • Depending on your start date, update the profile to show the new position.

Twitter

  • Update your bio to reflect the new position.
  • Announce a few different times of day with a link to the news release or your updated LinkedIn profile.
  • Send @ messages to people in the new organization or location if you’ve established a relationship with them or feel comfortable saying, “Hey, I’m headed your way!” You’ll have some new friends all lined up when you get to town.
  • Prepare to deal with @ messages. You might do several round-up “Thx for good wishes @name @name @name” tweets to deal with in batches rather than one at a time. Since some people seeing the thank-you tweet will not have read the news, include some reference to it or a link: "Thx for good wishes on [link]" or "Thx for good wishes on new job."

Facebook

  • You could have fun with your cover photo or profile pic to tease the news. I changed my cover photo to the Seattle skyline the night before the public announcement without saying why because that’s where I was moving.
  • Monitor both your own profile and the organization’s page; respond to good wishes.

Blogs

  • Publish.
  • Update your bio on the blog.
  • Monitor and respond to comments.

Everywhere Else

  • Send messages to specialty online communities you’ve engaged in.
  • If I were uber-organized I would know where all those other bios are that I’ve created over time in various social spaces and be able to clean them up systematically. As it is I can think of a few, such as Quora. The rest I’ll find as I stumble around the Web. (oh, right, StumbleUpon)
  • If you haven't Googled yourself in a while now's a good time. Is the word spreading? Do you find bios you need to clean up? (Run it as an incognito search for cleaner results.)
  • Maybe this is your cue to start a list of all your social identities so when the next time comes for some clean-up you have your broom and dustpan all ready.

Now You’re Really Gone

Email

  • If you didn’t have your new contact information available when you notified people, now you can send an email to your cleaned-up contact list with an updated vcard. If you’re having some kind of goodbye event the invitation to that should be part of this so you’re not emailing people too many times.
  • Set up an autoresponder on your email at your previous organization with contact information for people there who can respond and with your new contact information. Work with your IT folks on how long that can stay active.
  • You may want to do the same with an autoresponder or a signature line for your personal email account for a while to catch people who didn't see the original message. (If you do a big BCC list the message can get flagged as spam.)

Good luck, and happy socializing!

Frittering Away My Mental Energies, Thanks—How About You?


It happens even more now that I’ve started a second blog with a bike focus and am seeking to build its traffic. I’ve been pouring energies into promotional efforts for the new blog that result in a lot of Web time that doesn’t ever seem to end.

How could it end? The Web doesn’t--and now I carry it around in the palm of my hand so I don't even have to sit down to click.

There’s always one more blog post I could read and comment on, one more Twitter account I could follow and interact with, one more Facebook page I could give a thumbs-up to and then tag in an update, another question I can answer on Quora to establish my expertise and credentials.

Then I read this piece by Suze Muse, whom I follow on Twitter: Are you using time or wasting it? The answer to that is yes.

By which I mean some of that online time is well-spent—some of it is wasted.

I've found myself thinking of this piece several times since reading it, telling people about it, and applying the principles she outlines (so you need to go read it).

In particular, the social media tab dance (round and round and round between Facebook, Twitter, Google+, LinkedIn, Quora, and other “important spaces”) sucks time like a black hole sucks gravity.

I can always "justify" it as professional development, engagement with friends, and promotion of my blog.

Or, as Suze suggests, I can give myself a certain number of minutes in pursuit of those particular outcomes, then close the tabs and go do something else with purpose. 

Powerful stuff.

I just read this older piece by Conversation Agent (another thinker I wouldn’t know if it weren’t for that Twitter time) with some complementary thoughts about cutting down on distractions in order to focus on the destination.

This same theme abounds in blog posts around the globe. You’d think with the number of times I read it and say, “Yes! I agree!” that by now I would have achieved the calm focus of a Zen master. Heh.

One of the things that helps my mental discipline--when I make time for it!--is a regular yoga practice. That serves as moving meditation and makes me much more mindful of all kinds of choices, from how I spend my time to what foods I consume. But I don't have (make!) time for it right now.

Biking, which I do daily for transportation, gives me another tech-free space in which to change up my mental habits and it’s easier to work that into my schedule than a class that has to happen at a specific time.

I also love to cook. Last year I created a lot of non-tech time by preserving up a storm: canning, freezing, drying, making jams and jellies.

This year the new blog launch, putting on Bike Style Spokane shopping events, and other commitments ate up the time I could have put into putting up food and I haven’t been cooking as often (good thing Sweet Hubs loves my Crockpot soups). One priority crowds out another.

So much of our time is spent in technology spaces. Time away from the screen, using our bodies and our hands, can make our mental work better, fresher, and more enjoyable. But none of these really change my habits.

What do you do to stay focused on priorities? (If you manage to pull this off, that is.)

BEWARE the Facebook Comment Plug-in!

If you haven't heard the news, Facebook has made changes to its comment plug-in. Whether or not you have anything to do with managing an official Facebook page, if you have a Facebook profile and comment on blogs you need to study up.
I read about the changes yesterday in a post on Mashable, watched this video interview with a Facebook VP, and read a post on Facebook expert Mari Smith's site.
They all love it. I don't.
If you have tabs open where you logged into any site using Facebook for their comments, go log out and log back the old-fashioned way--using an email address. Then come back. (Although you don't need to worry here because I haven't installed the code I'm talking about.)
Here's why I think you need to do that. What I understand the changes to mean is that the following sequence can occur:
1) You are on an external site that is using the new FB comments plug-in. (If the site has not upgraded its code, you don't have to worry about steps 3-5.)
2) You opt to give that site access to your FB account, which you will be prompted to do. If you allow that link to be established, and then....
3) You comment on that external site.
4) Your comment made "out there" (via the FB comment plug-in) shows up on your FB profile. 
As an aside, for me this sounds spammy for my FB friends. I make lots of comments on blog posts having to do with social media, health care, higher ed and other work-related things that I would never bother to share on FB, which is far more personal for me.
5) This is the step that worries me--what I heard their VP say on the video was that then, if your friend on Facebook comments on your comment that has just appeared in your newsfeed, that person's comment gets pushed back out to the comment section on that external website! 
Your friend did NOT go to the site and create the link between comments made in FB and the outside world. You did.
Mari Smith shows a screen capture which seems to suggest that they have to give permission for this external posting step but it isn’t spoken to directly.
Not everyone will necessarily understand the significance, and from the screen shot I can't tell whether people have the option to keep their discussion solely inside Facebook and still be able to comment on my comment where they want to comment—inside Facebook.
There is no way I'm using the FB comment plug-in if by doing so I expose the private comments of my friends to the world without their explicit and fully informed permission. I have friends on Facebook who don't necessarily keep up with every nuance of these issues and who count on me to keep them informed about changes so I know this may create problems for them.
If Facebook would let me choose which element(s) of my publicly available profile to show on external blog comments I would have no problem with it whatsoever. 
But forcing me to change behavior inside Facebook so they can do something outside Facebook is just yet another example of Facebook reducing user privacy and then making us clean up after their changes. Notice that none of these ever give us advance warning and leave the setting at opt-out until we opt in actively?
Second reason: Linking employer to personal opinions--are you KIDDING me?
From the Mashable post, described as a “feature”:
Social Commenting & Context: When users are logged into Facebook, they are able to comment on a site with the Comments plugin immediately. Users are able to get more context about a person by looking at the text next to a commenter’s name, which displays any mutual friends, the person’s work title, the person’s age, or the place that a person currently lives – information pulled from the user’s Facebook profile. The information, of course, will be based on a user’s privacy settings.”
I don’t know about you, but I do (or I should say, "I did") list my employer on Facebook page—because my friends see it and because I make it quite clear, via the bio there, that opinions expressed on Facebook are my own and having nothing to do with my employer. I provide context that is lacking on external blog comments.
But this change means my employer is now going to show up affiliated with my comments all over the Web if I use the FB comment plug-in?!
Worse and worse! I am a public employee and have private political opinions I may choose to express on blogs.
 I do so knowing full well that someone who wants to can spend a little Google time and figure out where I work, but I have not commented in a way that deliberately ties my personal opinion to my place of employment.
 If Facebook makes that connection that for me--and they do; I tested it--they just created a huge problem for every government employee and for plenty of people in the private sector who don't want their employer's site listed right next to their personal opinions. 
If you want to see what it looks like, go to that Mashable post and scroll through the comments. You will see one from me with my employer listed next to my name, and a second from me without the employer name because I have now changed my FB account settings to make that information completely private. 
It looks to me as if I am speaking on behalf of my employer when their name appears next to mine.
Further unknowns: Do the Facebook profile details that get pulled in alongside your comment become part of Google results? Do you really want whoever is looking at Google search results for your company name to see every opinion you've expressed online in a private capacity?
The value of Facebook for me is expressly that I choose who sees my words. If they take that away they just lost the walled garden effect that provided the original appeal.
If I want everyone to read what I say, I'll just post it on a site the way I'm doing here.
If you’re following this development, do you have an explanation to reassure me? Or should I just follow my instinct and avoid the FB logo anywhere close to something on which I’d otherwise like to comment? If this plug-in spreads I may just have to quit commenting on blogs completely.
And yes--I'm going to post a link to this post on my Facebook profile.

Real-time reviews of job applicants, or, I can be brutally honest. Just watch.

What are we really thinking when we read your job application? For my stream of consciousness on applicants for a reasonably senior level communications job at a public research university, I share the tweets I sent out while reviewing 61 job applications.

For advice on applying for a public-sector communications job at lengths much greater than 140 characters, see Public sector communications jobs 101.

These are listed in the order in which I tweeted them, top to bottom. This is the reverse of the way you would read them if you scrolled back through my profile on that fine, fine day filled with so much joy at the incredible credentials and mad job-applying skills on parade. Thank heavens for coffee.
  • Apparently it bears repeating: When filling out job app/writing cover ltr/updating resume, PROOFREAD. Espec for comm job. Gee whiz.
  • If your cover ltr tells me "I am an experience communications professional" I don't believe you.
  • Job hunters: Don't use grandiose language. 10 years does not="vast experience". It=delusions of grandeur.
  • When applying for ANY job in public sector make sure you address EVERY component of job descrip in yr application.
  • Why? At WSU we use numerical ranking/scoring sheet. I can't give you points if you don't tell me what you can do/have done.
  • Another public-sector job hunting tip: Find & interview someone who has position like what you're applying for. Really. Trust me.
  • Another job hunting tip: Don't use "insider" acronyms. Forces me to search to figure out what you're talking about. This makes me cranky.
  • Job hunting tip: If job app form asks "reason for leaving" & you leave it blank, I can only speculate, & I have a healthy imagination.
  • Job hunters: Use typefaces/fonts consistently on your resume. Please. & logical page breaks/header placement while you're at it.
  • Job hunters: Do not get "creative" with punctuation. Using / as a separator all over your resume? Annoying.
  • Job hunters: Love it love love it when your cover ltr blows me away. It is not just a transmittal & your resume won't do all the work.
  • Job hunters in communications: We teach architecture @WSUSpokane. You are not a conversation architect. Trust me on this.
  • Re last tweet: I tend to take exception to trendy jargony buzzwordy stuff in job applications. Maybe you noticed.
  • Job hunters: Personally, I wouldn't put "conflicts w/supervisor" as reason for leaving a job. That spells Trouble with a capital T.
  • Job hunters: Don't forget to change "career objective" so it actually matches position you're applying for....
  • Job hunters: You have many fine professional qualities. Emphasize those. They're relevant. It's just great that you're "fun-loving"...
  • Job hunters: Use standard typefaces. Otherwise your accomplishments print out in Courier. Looks old-fashioned.
  • Job hunters: Detail on job app form doesn't eliminate need for detail in resume. You're making me look 2 places to understand yr career
  • Job hunters: The passive voice is to be avoided.
  • Job hunters: Surprise! Leaving dates off resume to disguise short stints doesn't work if we also have you fill out job app form.
  • Job hunters: If you say "freelancer" provide DETAIL: types of clients/projects/tasks/outcomes. Otherwise freelancer=unemployed.
  • Job hunters: Assume you won't get chance to "expand on resume in person." We need to know you can do job BEFORE interview. Ltr/resume=ALL


Public sector communications job applications 101

Young job seekers get advised by their teachers to do “informational interviews” to gain an understanding of job opportunities and expectations at a given workplace (and, secretly, in hopes of being top of mind if an opening comes up, which only works if you stay in touch following said interview).

I always make myself available for these. I like sharing what I’ve learned (hence my addiction to Twitter, the ultimate sharing/learning space) and it makes for good karma. I work in a mid-sized city with approximately one and one-half degrees of separation and just about everyone in my profession knows everyone else, so it really does help people plug into the network of communications/PR/marketing folks.

Based on what I’ve seen serving on quite a few search committees in the public sector, the informational-interview advice applies to everyone, not just those wet-behind-the-ears recent grads. 

This is particularly true for people seeking to move from the private sector into the public sector, or from a profession they believe is related to the position for which they are applying. The assumptions some of you make—honestly!

I offer some basics here for your consideration. In another post I share some quite flippant remarks from the trenches tweeted in real time while I plowed through 61 applications in a row, fortified by coffee.

Understand the job. Interview people doing the same thing or similar work, and people in the agency or institution you want to work for. If you can interview someone who left the job, even better.

Understand the field. Especially if you seek to make a change, you need to prove how your past experience prepares you for new responsibilities and challenges. I see this omission a lot in people working in the media who want to move into PR: “I dealt with people in positions like this one, so I know what your job entails.”

Really? Well, I’ve dealt with my doctor so that means I know how to perform surgery. I’ve dealt with my kid’s teacher so that means I know how to manage a room full of hormone-ridden, anxious teenagers. 

Prove it, because honestly, that’s a really insulting statement. How does “I’ve watched you on TV so I know how to be a reporter” feel? (Yes, your work in the media is good preparation. You just have to show you understand in what ways it was preparation for this job.)

Understand the process. What are their hiring and screening procedures? Ask. Someone will tell you. Timelines can be really, really l-o-n-g. . . .

Follow the process. We have to treat everyone going through it the same way so it doesn’t pay to try to end-run it. Remember, most hiring committees are looking for the fastest possible way to winnow the pile, and throwing out people who disregard procedures (especially for a job in the procedure-heavy public sector) is a really fast way to do so.

Understand the position description (PD). Every element is in there for a reason. Sometimes the reasons were created by the last person in the position not performing as expected and the PD was updated to compensate.

Understand the job of the reviewer. Address every element of the PD in your application. We don’t guess, we don’t read between the lines, we don’t give a lot of points for creativity if your creativity fails to help us understand your qualifications.

Understand reality and demonstrate your firm grip on it. Don’t use superlatives or grandiose language. One application referred to “my vast experience.” This “vast experience” consisted of 10 years in a related field, but not doing anything like what the position called for. This is not vast experience, this is delusions of grandeur.

Proofread, people, proofread! Really. Truly. When the first sentence of the cover letter starts out “I am an experience communications professional” I know you’re not. When you go on to use the word “experience” again in that sentence, I know you’re not a very good writer, either.

If you get the interview, ask the names and titles of those you will be meeting with. This is generally not secret information.

Prepare for the interview. Do some research. Come prepared to connect with the interviewers as individuals (just not in a creepy stalkerish way). Understand where they fit in the organization and how they will (or won’t) work on a regular basis with the position you want. This will frame their questions and how they process your answers. Hey, you may even be able to speak directly to something you know interests that person (hint: I like and utilize social media).

Prepare some more for the interview. Come prepared to demonstrate that you have connected already with the institution. I still recall years ago when an internal candidate seeking a promotion flunked my question, which was to talk about the degrees offered by the unit in which she worked.

How many times have people demonstrated that they haven’t even bothered to read the website? I’ve lost count. It may be out of date (extra points if you recognize this possibility and look around for other sources and you won't believe the points I give if you demonstrate you looked in social networks) but it’s the public face. Use it.

Goes without saying, but I’m sayin’ it: Treat everyone—everyone—with respect and courtesy. One of my favorite little tricks (now you know) is to make sure we include someone with the title of Administrative Assistant in the interview. If you ignore this person repeatedly, or always and only address your answers to the highest title in the room, you’ve blown it.

In higher ed and I’m sure in many other public agencies, departmental secretaries are your best friends and story ideas and resources come from people throughout the entire organizational food chain. If you don’t get that (and if you’re that much of a snob), so long.

For a blow-me-away bonus round, send thank-you notes. Handwritten. Personally addressed to individuals you met. This happens so rarely it almost brings tears to my eyes, and it definitely brings a smile to my face. An e-mail thank is better than nothing. If you do that, please for heaven’s sake take the extra 120 seconds it requires to send individual emails rather than a bulk email to the entire committee.

This isn't everything but believe me, if you follow this checklist you are miles ahead of most of the applicants.

Special PS for "senior" communications practitioners: If you don't think you need to learn anything about this new-fangled social media fad because you have decades of vast experience, think again.

Social media: Drinking from the firehose, being the ocean

Over a year ago I read three questions from @RickButts on Twitter. To experience them the way I did, scrolling back through a few pages of tweets that came up while I was catching up on blog posts in my Google Reader feeds, you have to see them in reverse order, last one first:
  • Do we REALLY need all the new resources that provide useful information - when it comes as interruption to our goals?
  • By this I mean higher thinking vs over-focusing on trivial to useless information?
  • Do you think reading Twitter stream every day makes you smarter or dumber?
The same day, I read a blog post from Zen Habits on the six gifts we can give our loved ones of presence, love, compassion, voice, healthy lifestyle, and belief in them (don’t just read the list of words here—go read the post. Just don’t forget to come back).

The combination of these two inputs made me think about the amount and type of input I receive—and what my output looks like.


Am I present in these spaces, as well as for my family? If not, I shouldn’t waste my time and yours. But it’s really, really tough to be present—in the sense of being mindful and aware—in the online medium that invites you every nano-second to click away to another bright, shiny new toy.

You only learn social media by doing: reading and commenting on blog posts, setting up a Facebook page and finding friends, starting a blog (which I did with no clear idea of its voice or purpose—definitely something to do differently the next time), creating a Twitter account/finding people to follow/attracting followers.

This is professional development for me, keeping up on the latest communication tools. Doing all this as an individual let me learn before applying the lessons to my institution so the mistakes are in my name, not theirs.

Drinking from a firehose is time-consuming. There’s just no way to accomplish this in a standard 40-hour work week; I spend plenty of late nights and weekends. As I noted a year ago, I tend to take on an overload when I plunge into something anyway.

I’ve brought that same intensity to my social media explorations. I didn’t just focus on the main channel, whatever that might be—Facebook? Blog? Twitter? I checked out all the tributaries with the same gusto. Or, you might say, I flitted like a hummingbird from flower to flower, sipping sipping sipping (although the attraction to shiny new objects makes me more magpie than hummingbird).

The learning experience has been great. I’ve used the lessons for work—we won an award for my use of the Twitter account @WSUSpokane as an identity-building tool and I was named a Senior Fellow of the Society for New Communications Research. I’ve also built some online presence for the volunteer organizations I love like Bike to Work Spokane. I became an invited blogger—love the sound of that—on Cycling Spokane. I now speak regularly at local and regional conferences on Twitter and other uses of social media. I even got interviewed on Gov 2.0 radio.

In the year since I read those tweets and that post, the reasons to be thoughtful about inputs and outputs have only increased. 
  • I’ve subscribed to and unsubscribed from quite a few blogs, seeking the right mix of creative inspiration, fresh insights, and a manageable Google Reader queue. 
  • I’ve scrubbed the list of people I follow on Twitter several times and finally instituted a comprehensive use of lists to help me remember why I wanted to follow a particular account in the first place. (I don't use utilities like Tweetdeck to organize--I prefer to view Twitter as a river flowing by and sip from the stream as I have time.)
  • I keep making another run at using LinkedIn more effectively to find resources and connect with people—I know it has value I haven’t found because I haven’t put in the time. 
  • One of these days maybe I’ll really start utilizing LaunchPadINW, the local social network.
What I’m trying to do in all these spaces is be more thoughtful about whether I’m truly adding value when I tweet or post versus just distributing random mist. A sense that I’m adding value will keep the firehose manageable for me.

Mindfulness is the secret. The tweets that just pop out like a flood—say, when I’m live-tweeting a conference—aren’t mindful ones. If I’m making a conscious decision about whether or not to subscribe, follow or tweet, it will mean I’m aware and present in the moment. That will slow me down.

This question of value will continue to grow in importance for all of us as the volume just continues to increase. Otherwise how will our little drops of water jump out above the torrent and get noticed?

Bearing in mind, that is, that our sense of being separate droplets is an illusion. We’re all the ocean.
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